Returns and Cancellations
Zuhani hopes that you never have to cancel or return a product. At the same time, we would be there to help you whenever you do so due to certain circumstances. As a first step, we are laying out our cancellation and return policy to take care of your hassles.
ORDER HAS NOT BEEN SHIPPED YET: Any order which has not been shipped can be cancelled partially or fully by writing to us at email@example.com or calling us on +91 8291556166. The amount paid by you would be refunded to you and should reflect in your account in 5-7 business days.
ORDER HAS ALREADY BEEN SHIPPED: Any order which has already been shipped, but not yet been delivered can be cancelled by getting in touch with us at firstname.lastname@example.org. In case the order is already with the courier company, they will attempt to deliver it. We request you to kindly not accept the delivery of the order. ORDER WAS DAMAGED WHEN RECEIVED: We take utmost care while packaging to ensure that the product reaches you the way you had seen it on our website. However, due to situations beyond control, the items delivered might get damaged in transit. We would replace or cancel your order under such circumstance. We would request you to inform us of the damage within 48 hours of receipt of order. Any refund would happen only after proper check of the damaged material.
INCORRECT ITEMS RECEIVED: We are proud of the robustness of our fulfilment process and the right shipment would reach the right person at the right place. In case you receive items that are different from the ones you ordered, we will ship the right items to you right away. Please send us an email at email@example.com with the order ID and complaint details. We would respond to it in 48 hours. We would try and reverse pick up the product from your location wherever possible, at other locations we will try and find a mutually agreeable solution. Refund would be processed after the item has been shipped back or picked up from customer location.
Any other reasons for cancellation or return would be handled on a case to case basis
Following shall not be eligible for return or replacement
1. Damages due to misuse/overuse of product
2. Product that has been used or altered
3. Products with tampered or missing serial / UPC numbers
4. Any damage / defect which are not covered under the manufacturer’s warranty
5. Any return that has been initiated after 5 business days of order delivery
6. Any product that is returned without all original packaging and accessories, including the box, manufacturer’s packaging if any, and all other items originally included with the product(s) delivered
Please note that any FREE GIFT included as part of the item order needs to be returned along with the originally delivered product
Refunds are made as follows: If the payment is made using a credit/debit card (or any form of net banking) then the amount is credited back to the same account from which the payment was made.
Cancellation of order by Zuhani
Zuhani reserves the right to cancel any order without any explanation for doing so, under situation where Zuhani is not able to meet the requirement of the order placed or order so placed/cancelled does not comply with the Website policy or for any other reason. However, Zuhani will ensure that any communication of cancellation of an order, so cancelled, is intimated within appropriate time to the concerned person and any applicable refund, will be made in reasonable time.